Refund Policy

ALL SALES ARE FINAL

We highly recommend purchasing a sample before proceeding with your main purchase.

Please note that we do not accept returns, including for unopened boxes.

Shipping

We typically dispatch most orders LTL, meaning they are shipped on a pallet or in a crate, depending on the size of your order. Upon receiving your pallet, it's important to inspect the contents before the driver departs.

If you detect any apparent damage on the outside of the pallet:

- Take photos of the damaged items.

- Sign the BOL (Bill of Lading) noting "received damaged" and photograph this as well.

- Accept the delivery, noting it as damaged.

- If the damage is extensive, you may refuse the delivery and request it be returned to us.

- Please email all relevant documentation to us at studio@mosaiqueatelier.com within 48 hours.

Upon receipt of all necessary documentation, we will proceed with sending you replacement boxes.

* Due to the custom nature of our products, production begins promptly after an order is placed. Orders may only be canceled or modified within twenty-four (24) hours of order confirmation. After this 24-hour period, all orders are deemed final, binding, and non-cancelable.